Refund policy

What happens if a guide you bought does not work for you, and how refunds work for my services.

Last updated: 16 October 2026

Guides and other digital products

My guides are digital files. You can download them as soon as your payment is confirmed, so they cannot be returned like a physical book. For that reason a guide is not refunded once it has been downloaded, except in the cases below.

When I refund a guide

• The file does not open or is damaged, and I cannot send you a working copy.
• You paid but never received access to the download.
• You were charged twice for the same order.

Write to me within 14 days of your purchase. If you simply bought the wrong guide and have not downloaded it yet, tell me too: I will exchange it or refund you.

Calls and consulting services

The first 30-minute intro call is free, so there is nothing to refund. Every paid engagement starts with a written proposal that sets out the scope, the price, the payment schedule and what happens if either of us cancels. Those terms apply to that engagement.

How to ask for a refund

Write to info@fokwasiaka.com with your order number and a short explanation. I reply within one to two business days. Once a refund is approved, it is sent back to the payment method you used (Mobile Money or card). The time it takes to reach your account then depends on your payment provider, usually a few business days.

Your legal rights

This policy does not limit the rights you have under the consumer protection law that applies to you.

Changes

If this policy changes, the new version is published on this page with its date. The version in force on the day of your purchase applies to that purchase.